Once I filed a complaint I had to produce evidence. The sales representatives and I used personal emails as opposed to the messaging board that the e-market platform provider provided. I gathered all emails along with their time stamps and sent them along with the invoice they gave me and my bank slip showing proof of payment. After that the accused i.e the supplier has a chance to defend themselves and provide evidence. All I wanted when I filed the complaint was to get someone to serve me. At that juncture, I did not want my money back.
The owner of the business addressed the issue personally. What I thought would be an easy to solve problem turned grotesque very fast. The owner accused me of swindling his company. He claimed that I was a con artist who wanted to force his company to pay me money that I had not sent. When I showcased my papers he said they were forged documents as they were hand written. He went a step further and advised the e-market hosts to take affirmative action against me.
Even with all this evidence the owner refused to corporate. I kept asking what happened to his sales representatives. Were they even real? He simply refused to answer any of my questions. Instead, he opted to slander my name.
To say that the tables turned would be undermining the situation. It ended feeling like I was the one on trial when in fact I had lost my money. At this point, I decided I did not want to do business with a malicious owner so I demanded my money back. I was forced to go back to the bank to get a copy of the “money trail” to show that indeed the money was sent from my account t0 theirs. In response the owner had said that the bank account did not belong to his company.
How could I solve this problem?