A week after I sent the money I wrote to the sales representative to confirm my order. I wanted to confirm the weight of the machine. You might be wondering why did I not do that before? Well, in the course of ordering the machine I spoke to two individuals. The first individual gave me the banking details, product specification, price list and invoice. However, after some time she disappeared. I then contacted the sec0nd representative and she carried on where the other left off.
Intuition t0ld me to confirm my product. I jokingly told myself that I do not want to receive the wrong machine after all my work. She replied to my message stating that I had paid for a smaller machine. The weight was different. When I read this, I was not phased. I thought it must have been a breakdown in communication or something to that effect. I honestly thought she was simply incompetent.
I asked her for the second time what product I had ordered for. She gave me specifications of a different design and smaller capacity than what we had initially agreed. In the midst of all this confusion the sales Representative went offline. I was not worried since this had happened before. Due, to their culture, there are certain festivals that are celebrated the entire week. Thus, I assumed it was probably one of their holidays in progress.
Two weeks had passed and still no response from the seller. I started getting worried. I had sent my money, I had no product and my contact person was missing in action. My only other move was to file a complaint, so I did.
When I purchased the machine I used a third party electronic market platform. Some of the popular platforms you might know are amazon or eBay or even olx. This means that the supplier has an electronic store front where they put up their products and I as the buyer purchase the products in one place. My complaint was directed to the e-market platform owner over the individual supplier.
I thought it would have been sorted within a few days…
Until next time